Download The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd - Mark Colgate | ePub Online

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When it comes to customer satisfaction, consistency is king—not the customer.While it’s been proven that customer satisfaction can greatly impact many financial aspects of a business—from cash flow to profitability and share price—most companies have not considered the science behind customer service or built a system for it. With Mark Colgate’s FAME model—standing for

Title : The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
Author : Mark Colgate
Language : en
Rating :
4.90 out of 5 stars
Type : PDF, ePub, Kindle
Uploaded : Apr 06, 2021

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